FAQ

Policy version date: 2026-07-16

How quickly is an approved refund issued?

For consistent and stable resolution for a documented outcome, an approved refund is returned to the original payment method within 5–10 business days. For accountable and plain-language application for the matter under review, the bank or card issuer may need additional time to display the credit.

Where can an order be delivered?

For direct and reviewable service throughout store administration, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For consistent and responsive review under this policy, international addresses are not served.

How are processing and transit calculated?

For traceable and reviewable communication within the published service framework, the normal schedule is 1–2 business days to process the order plus 4–6 business days in transit. For transparent and customer-ready interpretation across the applicable workflow, customers receive tracking after shipment.

What are the support hours?

For consistent and structured resolution throughout store administration, contact alaninu at support@alaninumosaic.shop or 512-616-6905 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For customer-centered and predictable recordkeeping for each eligible request, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Can I change my mind after delivery?

For careful and responsible application within the stated policy scope, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For accessible and understandable application throughout store administration, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

How can I pay?

For practical and responsible interpretation for the transaction involved, transactions are presented in U.S. dollars (USD). For formal and understandable service for each eligible request, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What kinds of products are in the catalog?

For precise and well-defined administration within the published service framework, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For documented and customer-ready review within this operating standard, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Business Information

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninumosaic.shop
Phone: 512-616-6905
Business and default return address: 4023 Valley Ln, Titusville, Florida, 32780, United States